The issue with context and user indexing delays has been resolved. Processing backlog has been completed. Impacted services have returned to normal operation.
Posted Nov 02, 2023 - 17:56 PDT
Update
The system is processing the backlog. We expect the processing to be caught up in about 4 hours. We will continue monitoring and resolve the incident when that is completed.
Posted Nov 02, 2023 - 13:34 PDT
Monitoring
The issue is fixed. The system is processing context and user indexing backlog. Customers may notice new contexts and users appear with a delay in their dashboards. There is no data loss. Other services are not impacted.
Posted Nov 02, 2023 - 05:39 PDT
Identified
We have identified an issue resulting in delays indexing new contexts and users.
Posted Nov 02, 2023 - 05:30 PDT
This incident affected: Feature management (non-core functionality) (Context processing).