Resolved -
This incident has been resolved.
Oct 2, 12:29 PDT
Monitoring -
The issue with the upstream provider has been resolved. All functionality for customers has been restored. We are continuing to monitor for any regressions.
Oct 2, 11:29 PDT
Update -
Core access has been restored for affected Foundation Monthly customers. We are continuing to work with our upstream provider to resolve issues with self-serve billing changes, and usage dashboard availability for all customers.
Oct 2, 11:25 PDT
Update -
The issue has been identified as a problem with an upstream provider. We are working to deploy a fix that will restore access for affected Foundation Monthly customers. Other feature loss includes: self-serve billing changes, and usage dashboard availability for all customers.
Oct 2, 10:27 PDT
Identified -
We have identified the issue and are working on a fix. Foundation monthly users are unable to login or navigate the UI.
Oct 2, 09:38 PDT
Update -
This issue may be affecting some users ability to log in, we're continuing to investigate
Oct 2, 09:26 PDT
Investigating -
We are currently investigating an issue happening when some users are viewing subscription information.
Oct 2, 09:19 PDT