Timeouts on dashboard

Incident Report for LaunchDarkly

Resolved

The debug console is back in operation, as are all other systems.
Posted Jan 20, 2016 - 17:18 PST

Monitoring

The load balancers have been scaled up, and most services are back to normal. We are still working on the fix for the debug console.
Posted Jan 20, 2016 - 08:44 PST

Identified

Increased load on an internal load balancer is causing many errors on some pages of the dashboard, including the user search page and feature targeting autocomplete. We are scaling up the load balancers now.
Posted Jan 20, 2016 - 07:28 PST

Update

The system is continuing to remain stable, though the debug console feature is still disabled due to some performance issues stemming from it. We are continuing to work on a fix for that root cause.
Posted Jan 20, 2016 - 00:45 PST

Monitoring

All services are operational now. We are continuing to monitor the system to ensure it stays that way.
Posted Jan 19, 2016 - 19:05 PST

Update

User search and autocomplete in the feature targeting pages is now operational. The debug console is still not functioning properly. We are continuing to fix that, while monitoring the user search/autocomplete.
Posted Jan 19, 2016 - 17:40 PST

Update

Most services are back up, but some aspects of the dashboard are still not responsive, including the debug console, user search and targeting autocomplete.
Posted Jan 19, 2016 - 15:27 PST

Identified

We have identified the cause of the issue, and we are rolling out a partial fix now, while working on a more complete solution.
Posted Jan 19, 2016 - 12:43 PST

Investigating

We are experiencing some requests timing out on the dashboard. We are scaling out the infrastructure as we investigate the root cause.
Posted Jan 19, 2016 - 12:24 PST